Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "bom89", "we", "us", or "our" refers to the bom89 online gaming platform and its operators.
• "User", "you", or "your" refers to any individual who creates an account and uses the bom89 platform.
• "Platform" or "Service" refers to the bom89 website, mobile applications, and all related services.
• "Account" refers to the personal user account created by an individual to access our services.
• "Games" refers to all casino games, sports betting markets, live dealer offerings, and other gaming products available on the bom89 platform.
• "IDR" or "Rupiah" refers to Indonesian Rupiah, the primary currency for transactions on our platform.

2. Acceptance of Terms

By registering for an account on bom89, depositing funds, placing bets, or otherwise using our platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming guidelines.

These terms constitute a legally binding agreement between you and bom89. If you do not agree with any provision contained herein, you must immediately cease using our services and close your account by contacting customer support.

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 21 years of age to create an account and use the bom89 platform. By registering, you warrant that you meet this age requirement. We reserve the right to request proof of age at any time, and accounts found to be held by individuals under 21 will be immediately closed with all funds forfeited.

3.2 Geographic Eligibility

bom89 services are intended for residents of Indonesia. By using our platform, you confirm that you are accessing our services from within Indonesia and that your participation is not prohibited under local laws applicable to you. You are solely responsible for ensuring that your use of our platform complies with all laws and regulations in your jurisdiction.

3.3 Account Registration

To use bom89 services, you must register for an account by providing accurate, current, and complete information including:

• Full legal name as it appears on your government-issued identification
• Valid email address
• Secure password
• Date of birth (you must be 21 or older)
• Mobile phone number
• Residential address

You agree to maintain and promptly update your account information to keep it accurate and complete. You may only register one account per person. Multiple accounts are strictly prohibited and will result in account closure.

3.4 Account Verification (KYC)

Before you can withdraw funds, bom89 is required to verify your identity through a Know Your Customer (KYC) process. You will be asked to provide:

• Government-issued photo identification (KTP/Indonesian National Identity Card or Passport)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Selfie photograph holding your identification document

We reserve the right to request additional documentation at any time. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

4. Account Management

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account is your sole responsibility, regardless of whether you authorized it.

You agree to immediately notify bom89 customer support if you suspect any unauthorized use of your account or any security breach. We are not liable for any losses resulting from unauthorized account access due to your failure to safeguard your credentials.

4.2 Account Restrictions

bom89 reserves the right to impose restrictions on your account, including but not limited to:

• Limiting deposit or withdrawal amounts
• Restricting access to certain games or promotions
• Requiring additional verification before processing transactions
• Temporarily suspending account access pending investigation

Such restrictions may be applied at our discretion, particularly if we detect suspicious activity, potential fraud, or violations of these terms.

5. Deposits and Withdrawals

5.1 Deposit Methods

bom89 accepts deposits via the following Indonesian payment channels:

• Bank transfers: BCA, BRI, BNI, Mandiri, and other major Indonesian banks
• E-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja

All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. We do not charge fees for deposits, but your payment provider may impose their own charges.

5.2 Deposit Processing

Deposits made during Indonesian banking hours (typically 08:00 - 16:00 WIB, Monday through Friday) are processed instantly in most cases. Deposits made outside banking hours may be credited within 24 hours. You are responsible for ensuring that deposit instructions are followed correctly; bom89 is not liable for delays caused by incorrect payment information.

5.3 Withdrawal Requests

You may request a withdrawal at any time, subject to the following conditions:

• Your account must be fully verified through our KYC process
• You must withdraw to a bank account or e-wallet registered in your own name
• The minimum withdrawal amount is Rp 100,000
• You must have met any wagering requirements attached to bonuses

Standard withdrawal processing time is under 5 minutes during banking hours for verified accounts. First-time withdrawals or large transactions may require additional verification and take up to 24 hours.

5.4 Withdrawal Restrictions

bom89 reserves the right to conduct security checks before processing withdrawals. Withdrawals may be delayed or refused if:

• We suspect fraudulent activity or money laundering
• Your account verification is incomplete or documents are unclear
• You have active bonus wagering requirements
• There is a dispute regarding your account or gameplay

6. Bonuses and Promotions

6.1 Bonus Terms

bom89 may offer various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. Each bonus is subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates. These terms will be clearly stated in the promotional material.

You must read and understand the specific terms of each bonus before accepting it. By accepting a bonus, you agree to comply with all associated requirements.

6.2 Wagering Requirements

Most bonuses carry wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a certain number of times before you can withdraw any winnings derived from the bonus. Wagering requirements typically range from 20x to 50x, depending on the promotion.

Not all games contribute equally to wagering requirements. Slots usually contribute 100%, while table games and live dealer games may contribute less (often 10-20%) or be excluded entirely. Check the specific bonus terms for contribution rates.

6.3 Bonus Abuse

Any attempt to abuse or manipulate bonuses is strictly prohibited and will result in immediate forfeiture of bonuses, associated winnings, and potential account closure. Prohibited activities include but are not limited to:

• Creating multiple accounts to claim bonuses multiple times
• Coordinating with other players to exploit bonus terms
• Using irregular betting patterns designed to clear wagering requirements with minimal risk
• Withdrawing funds immediately after meeting minimum wagering to avoid actual play

7. Gameplay Rules

7.1 Fair Play

All games on bom89 use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. We regularly audit our games through independent testing laboratories. Game results are final and cannot be reversed except in cases of obvious technical error.

7.2 Sports Betting

For sports betting, the following rules apply:

• All bets are accepted based on the odds displayed at the time of bet placement
• If an event is postponed or canceled, bets may be voided and stakes returned
• Settlement of bets is based on official results recognized by the governing sports authority
• We reserve the right to refuse or limit any bet at our discretion

7.3 Game Malfunctions

In the event of a game malfunction, software error, or technical issue that affects gameplay or results, bom89 reserves the right to void affected bets and refund stakes. We are not liable for any losses resulting from technical failures beyond our reasonable control.

8. Prohibited Activities

The following activities are strictly prohibited on the bom89 platform:

• Using the platform if you are under 21 years of age
• Creating multiple accounts or allowing others to use your account
• Using fraudulent payment methods or depositing funds that do not belong to you
• Colluding with other players or engaging in chip dumping
• Using automated software, bots, or scripts to place bets or play games
• Attempting to manipulate or exploit software vulnerabilities
• Engaging in money laundering or other illegal financial activities
• Verbally abusing or harassing other players or bom89 staff

Violation of any of these prohibitions will result in immediate account closure, forfeiture of funds, and potential legal action.

9. Limitation of Liability

bom89 provides its services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the availability, reliability, or suitability of the platform for any particular purpose.

To the fullest extent permitted by law, bom89 shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform
• Loss of profits, data, or other intangible losses
• Service interruptions, technical failures, or security breaches beyond our reasonable control
• Actions of third-party payment processors or banks
• Any losses resulting from your failure to safeguard your account credentials

Your sole remedy for dissatisfaction with the bom89 platform is to stop using it and close your account.

10. Dispute Resolution

If you have a dispute regarding any aspect of bom89 services, you must first contact our customer support team at [email protected] with a detailed description of the issue. We will endeavor to resolve disputes amicably and promptly.

If a dispute cannot be resolved through customer support, you agree to submit the matter to binding arbitration in accordance with the rules of the jurisdiction in which bom89 is licensed. The decision of the arbitrator shall be final and binding on both parties.

11. Account Termination

11.1 Termination by User

You may close your account at any time by contacting customer support. Upon closure, you may withdraw any remaining balance subject to the withdrawal rules outlined in Section 5.

11.2 Termination by bom89

We reserve the right to close or suspend your account at any time, with or without notice, if we believe you have violated these Terms and Conditions, engaged in fraudulent activity, or for any other reason at our discretion. In the event of account closure for Terms violations, bom89 may forfeit your account balance.

12. Changes to Terms

bom89 reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which bom89 holds its operating license. Any disputes arising from these terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the bom89 platform
• Customer Support Hours: 24 hours a day, 7 days a week (WIB timezone)