Your Safety is Our Priority — Play Smart, Stay in Control
At bom89, we believe entertainment should remain enjoyable, not harmful. We are committed to providing a safe gaming environment with tools and resources to help you stay in control. Gaming should be fun — if it stops being fun, we're here to help.
Responsible gaming means enjoying online casino games, sports betting, and other gaming activities as a form of entertainment while maintaining control over the time and money you spend. For the vast majority of our users, gambling on bom89 is a fun, recreational activity. However, we recognize that for some individuals, gambling can become problematic.
Problem gambling occurs when gaming interferes with your daily life, relationships, work, or financial stability. Warning signs include chasing losses, gambling with money you cannot afford to lose, neglecting responsibilities to gamble, lying about gambling habits, or feeling unable to stop despite wanting to.
bom89 takes responsible gaming seriously. We provide tools, resources, and support to help you maintain healthy gaming habits. Our platform is designed not just to entertain, but to protect. If you ever feel that gambling is becoming a problem, we encourage you to use our self-help tools or reach out to professional support organizations.
bom89 services are strictly for individuals aged 21 and older. We verify the age of all users through our KYC process. Underage gambling is illegal and harmful. If you are under 21, you are not permitted to create an account or use our platform.
Ask yourself these questions honestly:
If you answered "no" to the first four questions or "yes" to any of the last four, you may be developing a gambling problem. Please consider using our self-exclusion tools or seeking professional help.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once set, these limits cannot be increased immediately — changes require a 24-hour cooling-off period. This helps prevent impulsive decisions during emotional moments. To set your limit, contact customer support or access account settings.
Enable session time alerts to receive reminders after playing for a set duration (1 hour, 2 hours, etc.). These gentle notifications help you maintain awareness of how long you've been playing, making it easier to take breaks and avoid marathon sessions. Time flies when you're gaming — let us help you stay mindful.
Take a break from gaming for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or play. This temporary break gives you space to reflect on your gaming habits without permanently closing your account. Simply contact support to activate a time-out.
Self-exclusion allows you to block access to your bom89 account for a minimum period of 6 months, 1 year, or permanently. During self-exclusion, you cannot log in, deposit, receive promotional materials, or reactivate your account until the period expires. This is a serious commitment designed for those who recognize they need a long-term break. Contact support to self-exclude.
Set maximum loss limits per day, week, or month. Once you reach your loss limit, you will be unable to place further bets until the limit resets. This prevents chasing losses — a common problematic gambling behavior. Loss limits protect your bankroll and help ensure that gambling remains affordable entertainment.
Receive periodic reality check pop-ups while playing that display your current session time, net wins/losses, and total amount wagered. These reminders interrupt gameplay to bring awareness back to the real world, helping you make conscious decisions about whether to continue or stop.
Before logging in, decide how much money and time you can afford to spend. Treat this as your entertainment budget — money you're willing to lose, not money you need for rent, food, or bills. Once you reach your limit, stop playing. Never chase losses by depositing more.
Avoid gambling when you're under the influence of alcohol, drugs, or prescription medication that affects judgment. Impaired decision-making leads to reckless bets and financial harm. Similarly, don't gamble when you're emotionally distressed, angry, or depressed — these states cloud judgment.
Treat gambling as entertainment, not income. The house always has an edge in casino games, and sports outcomes are unpredictable. You should expect to lose in the long run. Winning is exciting, but it's the exception, not the rule. Never gamble to solve financial problems — it will make them worse.
Step away from the screen regularly. Take a walk, have a meal, call a friend, or engage in another hobby. Continuous gambling sessions lead to fatigue, poor decisions, and loss of perspective. Breaks help you maintain control and clarity.
Gambling should be one of many forms of entertainment in your life, not the only one. Maintain hobbies, social connections, physical activity, and responsibilities outside of gaming. If gambling starts crowding out other important areas of your life, it's time to reassess.
Never borrow money, take out loans, or use credit cards to fund gambling. Only gamble with disposable income — money left over after all bills and essentials are paid. Gambling with borrowed money creates a dangerous cycle of debt and desperation.
If you feel that gambling is becoming a problem, you are not alone. Professional support is available. These organizations provide free, confidential counseling and resources:
If you need assistance with responsible gaming tools, want to self-exclude, or have concerns about your gambling habits, our support team is available 24/7. We handle these requests with sensitivity, confidentiality, and urgency.
Contact Methods:
When you request self-exclusion or other restrictions, we will implement them immediately. There is no judgment — only support. Your wellbeing is more important than any revenue you generate for bom89. We genuinely want you to stay safe.
We verify every user is 21+ through KYC checks. Accounts found to belong to underage individuals are closed immediately.
Our systems monitor for signs of problem gambling behavior, and we proactively reach out to offer support when patterns emerge.
All bom89 customer support agents receive training on responsible gaming, problem gambling signs, and how to assist users seeking help.
We do not send promotional materials to self-excluded users. Marketing communications always include opt-out options and responsible gaming reminders.
Our Terms, Privacy Policy, and game rules are clear and accessible. We publish RTP percentages and provide fair gaming information.
Our support team is always available to activate protection tools, answer questions, or connect you with professional resources.
Explore our FAQ for common questions about account management, gaming limits, and support options. If you have specific concerns, our team is always here to help.